Refund policy

At The Grape Bottle, we want you to be happy with your purchase. If there is ever an issue with your order, please reach out to us and we’ll be happy to help.

Order Cancellations

Orders can be cancelled before they are shipped. Please contact us as soon as possible at staff@grapebottle.com or (727) 238-5107.

Damaged, Defective, or Spoiled Wine

Please check your order when it arrives. If your wine arrives damaged, defective, spoiled, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide your order number and, if possible, photos of the wine and packaging. For damaged shipments, please keep the bottle and packaging until we have had a chance to review the issue.

We’ll review the situation and work with you on the best resolution, which may include a replacement or refund.

Please contact us before sending any wine back so we can provide the appropriate instructions.

Weather & Temperature

Wine can be sensitive to extreme temperatures. During periods of particularly hot or adverse weather, we may temporarily hold or delay a shipment to help protect the quality of your wine.

If you have concerns about the condition of your wine when it arrives, please contact us within 7 days of delivery and we’ll be happy to review the situation.

Event Tickets

Event tickets may be returned for a full refund up to 7 days before the event.

Within 7 days of the event, tickets may be exchanged for another eligible event, subject to availability and any applicable difference in ticket price.

Other Items

Gift cards, personalized T-shirts, and personalized or custom products are not eligible for return.

Because wine is a perishable product, we generally cannot accept wine returns after shipment unless there is an issue with the product, such as damage, spoilage, or an incorrect item.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping and delivery charges are generally non-refundable. 

Refused or Undeliverable Shipments

Alcohol deliveries require an eligible recipient to be available to receive the order. If a shipment is refused, cannot be delivered, or is returned to us, additional shipping or reshipment charges may apply.

If you have any questions about your order, please contact us:

Phone: (727) 238-5107
Email: staff@grapebottle.com

We appreciate your business and are always happy to help.